Refund policy
Refund Policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at:
Email: liyuhan@option2.cn
If your return request is approved, we will provide a prepaid return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Return Address
Recipient: 嘉鑫云仓363598
Phone: +86 15289259896
Address:
C Area, 4th Floor, Building 8
No. 2828 Xicheng Road
Chengxi Street, Yiwu City
Jinhua, Zhejiang 322000
China
Chinese Address:
嘉鑫云仓363598
15289259896
浙江省金华市义乌市城西街道西城路2828号8号厂房4楼C区
邮编：322000
Free Return Shipping
For approved returns requested within 30 days of delivery, customers are eligible for free return shipping.
A prepaid return shipping label will be provided after the return request has been approved.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. Proof of purchase is required.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, you will automatically be refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: